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filler@godaddy.com
Signed in as:
filler@godaddy.com
Customers may apply for a return or exchange within 14 days after receiving product(s). Refunds will be made by the same method you used to pay. Please note: items marked “Final Sale” cannot be returned/exchanged. Sale and promotional items are excluded and remain subject to our regular return/exchange policy. CANCELLATION We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund. If the product has already been shipped out, we will unfortunately be unable to cancel the order. RETURN/EXCHANGE CONDITIONS All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached. All items must be returned with their original boxes. All items must be returned in one package. Return/Exchange shipments must be made using the same service as the original delivery. We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US Customised items cannot be returned. The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense). For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition. You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense. HOW TO RETURN AN ITEM OR AN ENTIRE ORDER? Step 1: Please contact our Customer service team to start the return process with the following information: Order number Proof of purchase Video or photo of the faulty product Step 2: Insert your receipt, along with the items, back into the original packaging. Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies. Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely. REFUND In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded in case of returns. Once your package reaches us, please allow 7-14 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email. Customer service chat hours: MON-SUN 9:00-17:00
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
We accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. We will automatically provide free shipping service. Orders placed are usually processed within 1~2 business days from the time the order is placed and based on the stock. Orders placed from Saturday to Sunday will be processed the following Monday within 1~2 business days. Domestic Shipping Normally takes 5~8 Working days. It will also take about 6~18 business days for International shipping. We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay the shipping time. We cannot guarantee same day expedited shipping when an order is placed on hold for review. The tax rate is based on the shipping address and not the billing address. Lost or Stolen Packages - If the package shows delivered to your address but is missing you must report the loss to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if the stock is available. - We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Track Package Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact the customs service. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. Refuse Package If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following: Original and return shipping costs. Duties, taxes, and other customs charges that are incurred on the package for both the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.
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